Privacy Policy
Last updated: May 7, 2026
1Introduction
At Clockwise Insurance, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, process, and secure your information in compliance with the Data Protection Act (2019) of Kenya.
As an insurance broker, we act as a Data Controller and Processor under the guidelines provided by the Office of the Data Protection Commissioner (ODPC).
2Information We Collect
To provide accurate insurance quotes and policy management, we may collect:
| Category | Examples | Purpose |
|---|---|---|
| Personal | Name, ID Number, KRA PIN | KYC Compliance & Policy Issuance |
| Contact | Email, Phone, Physical Address | Communication & Renewals |
| Risk Data | Logbooks, Medical History, Property Details | Underwriting & Quote Generation |
| Digital | IP Address, Browser Type | Security & Site Optimization |
3How We Use Your Data
We process your information for the following reasons:
- Quote Placement: Sharing necessary data with insurance companies to obtain the best coverage for you.
- Policy Administration: Managing renewals, modifications, and premium payments.
- Claims Handling: Providing support and advocacy during the claims investigation process.
- Legal Obligations: Compliance with IRA regulations and Anti-Money Laundering (AML) laws.
4Data Sharing
We only share your data with authorized third parties, including:
- Insurance Companies: The underwriters chosen to cover your risk.
- Regulatory Bodies: The Insurance Regulatory Authority (IRA) or law enforcement where required by law.
- Service Providers: Secure hosting partners and payment gateways.
We do not sell your data to marketers or external third parties.
5Your Rights
Under the Data Protection Act (2019), you have the right to:
- Request access to your personal data.
- Request correction of inaccurate information.
- Object to the processing of your data for marketing.
- Request deletion of your data (subject to insurance regulatory retention periods).
6Data Security
We implement industry-standard security measures, including encryption and strict access controls, to prevent unauthorized access, alteration, or disclosure of your data.
7Cookies
Our website uses cookies to enhance your browsing experience and analyze traffic patterns. You can manage your cookie preferences through your browser settings.
8Contact Us
If you have any questions regarding your privacy, please contact our Data Protection Officer:
- Email: clockwiseagency@gmail.com
- Phone: 0722 738 687
- Address: 1st Floor, Suite 14, Krishna Mansion, Opp. Jevanjee Garden, Mokta Daddah Street, P.O. Box 13041 - 00100, G.P.O Nairobi